Refund policy

Solidayz Hat Return & Exchange Policy

At Solidayz, we take pride in the quality of our hats and want you to love your purchase.  While we do not offer refunds, we are happy to provide an exchange under the following conditions:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange only:  We do not accept refunds.  Exchanges are allowed for the same item in a different size of color, subject to availability. 

7-Day Window:  You must request an exchange within 7 days of receiving your order.

Photo Requirement:  A clear photo of the item much be provided when requesting an exchange.  This helps us verify the condition of the product.

Condition:  Items must be unworn, unwashed, and in their original packaging with tags intact. 

Approval Required:  All exchange requests must be approved by our team before being processed. 

Shipping Cost :  Customers are responsible for return shopping costs unless the item was received damaged or incorrect.

To request an exchange, please contact us at info@solidayz.com or whatsapp (852)9444-8218 with your order number, reason fo exchange and the required photo.

Thank you for supporting Solidayz!