1. How long are shipping times?
Your products will ship within 1-2 days of your order, and then take up to 1-3 weeks to reach your doorstep. (From Hong Kong 7-14 days, China 10-20 days) Special request product usually will ship out from China manufactory . Each product at Solidayz has an estimated delivery time that you can find in the product description.
2. What are the Free Shipping Zone?
Hong Kong, United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Vietnam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.
3. What's your return policy?
Any Items offered 25% or more are not eligible for return/exhcnage. You have 30 calendar days to return an item from the date you received it. To be eligible for return/exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Customer will bare the shipping cost on any return/exchange.
4. Can I cancel my order?
Cancelations are possible before we dispatch your item. Please let us know within 24hrs after purchase and contact us as soon as possible.
5. What happen if I receive the wrong item?
If there's an issue with your order -- If there's the wrong size, wrong color, defective contact us at email@example.com attach photos indicate the problem.